MILA
An AI assistant that helps hospital staff communicate more clearly with parents of babies in the NICU.
Why I Built This
MILA is named after my daughter, Mila. She was born premature in a public hospital in Panama and, tragically, we lost her. The communication between the medical staff and us as parents was fragmented and unclear—we often didn't understand what was happening or what the next steps were. This project exists because no parent should have to experience that confusion during the most difficult moments of their lives. MILA helps clinicians write clear, compassionate updates so families always know what's going on with their baby.
The Problem
Hospital staff are overwhelmed and often don't have time to write detailed updates for parents. When they do, the language can be too technical or inconsistent. Parents are left confused and anxious.
How It Works
- Built a system that reads hospital policies and protocols so it can help staff write accurate updates
- Created a simple interface where clinicians can quickly draft messages that are automatically checked for clarity
- Added role-based access so only authorized staff can use it, with full audit trails for compliance
- Every message goes through human approval before being sent—no fully automated communication
The Impact
Clinicians now write parent updates 42% faster—saving about 48 minutes per shift
97% of messages now include proper policy references, up from inconsistent coverage before
Zero factual errors in over 300 reviewed messages thanks to the human approval step
82% of staff adopted it within the first month—it actually makes their job easier
Messages are now written at an 8th-grade reading level, making them easier for all parents to understand