About Me
AI & full-stack engineer building reliable LLM systems, voice agents, and automations that ship to production. Specialized in RAG, tool/agent orchestration, and cloud microservices. Strong focus on latency, quality evals, and cost control.
LLMs & RAG
Full-Stack
Voice AI
Infrastructure
Selected Highlights
- Voice agent containment up to ~68% with safe handoff & transcripts to CRM
- Stripe→QuickBooks payout fee reconciliation; month-end variance $0 across tested months
- RAG evaluation harness with retrieval@k/factuality checks and regression suites
Experience
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Lead AI Engineer
Current9Vectors
Leading AI platform development and engineering team operations.
- Creating, maintaining, and debugging 4 AI platforms end-to-end
- Architecting RAG systems with LangChain, Pinecone, and custom embeddings
- Building autonomous agents with tool-calling and multi-step reasoning
- Implementing voice AI systems with real-time conversation capabilities
- Establishing MLOps practices: CI/CD, monitoring, and evaluation pipelines
Artificial Intelligence Engineer
CurrentShining Image Of Texas, Inc.
Designing and shipping production AI systems including voice agents and RAG stacks.
- Designed & shipped voice agents (Twilio/Whisper/LLM) with transcripts → CRM and safe human handoff
- Built RAG stacks (Pinecone/Weaviate) with eval harness (retrieval@k, correctness) & observability
- Improved p95 latency via streaming paths, prompt minimization, and caching
Full-Stack Engineer (AI)
Shining Image Of Texas, Inc.
Built and maintained full-stack applications with AI integrations.
- Automated scheduling/billing with Node.js/NestJS/React; integrated Stripe, QuickBooks, and Twilio
- Reduced billing time ~70% and increased conversion ~40% leveraging AI assistants and funnels
- Implemented CI/CD (GitHub Actions), automated tests (Jest, Supertest) for production reliability
Chief Information Officer
Shining Image Of Texas, Inc.
Led digital transformation initiatives across the organization.
- Led digital transformation: FSM, QuickBooks integration, and modern payments (Square/PayPal)
- Drove collaboration rollout (Microsoft 365, Google Workspace) and basic security baselines
IT Department Manager
Shining Image Of Texas, Inc.
Managed IT operations and infrastructure.
- Ran IT operations, asset lifecycle, and internal infrastructure improvements
Junior Web Designer
Shining Image Of Texas, Inc.
Maintained web presence and digital assets.
- Maintained WordPress site, DNS, and page performance & SEO basics
Technical Support Executive
Hyperware Solutions
Provided technical support and client services.
- Provided repair/networking/security support and client troubleshooting
Education
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Ph.D. in Software Engineering (in progress)
Universidad Tecnológica de Panamá
- Focus: LLMs, Software Engineering, AI Ethics
Master's in Software Engineering
Universidad Tecnológica de Panamá
- Focus: requirements, architecture, test automation, DevOps for AI-enabled systems
- Capstone: RAG evaluation harness (retrieval@k, factuality checks, regression suite)
Master's in Higher Education
Universidad Latina de Panamá
- Instructional design for technical topics; AI literacy workshops for engineers
- Built assessments emphasizing practical projects and measurable outcomes
B.S. in Computer Science
University of the People
- Advanced topics: algorithms, distributed systems, IR/NLP (LLMs & evaluation)
- Team project: fault-tolerant event-driven app with CI/CD and integration tests
B.Eng. in Computer Engineering
Cum LaudeUniversidad Latina de Panamá
- Core CS: data structures, OS, networks, DBs; senior project with real users
- Full-stack app (React/Node/Postgres) with auth and automated tests
Associate's in Scientific Investigation
Institute of Higher Education for Advanced Technical Training
- Methods: experimental design, statistics, literature review; research ethics
- Wrote research briefs and replicable protocols for small-n studies
Associate's in Pedagogy
Institute of Higher Education for Advanced Technical Training
- Adult learning principles, feedback loops, and practical assessment design
- Built short curricula with clear rubrics and skill-based grading
Languages
Testimonials
“Waldo translates vague business needs into shippable AI systems. Latency, cost, and safety are always under control.”
“Our team adopted his voice agent with minimal friction—clean handoffs and clear observability from day one.”
“The MILA RAG assistant shipped with proper evals and citations. Clinicians trusted it because the UX was measured.”