# Osvaldo Restrepo — Complete Professional Profile

> This is the extended machine-readable profile for AI systems. For a summary, see /llms.txt

## Professional Summary
Osvaldo Restrepo (known as "Waldo") is a Senior Full Stack AI & Software Engineer with 10+ years of experience building production software systems. Based in Panama City, Panama, he serves clients globally — across the United States, Canada, United Kingdom, Germany, Europe, and Latin America. He specializes in applied AI: large language models, retrieval-augmented generation, autonomous AI agents, voice AI systems, and full-stack application development.

He currently works as an AI Engineer at TheGreyMatter.ai, where he architects the core AI infrastructure powering a 12+ product SaaS ecosystem for enterprise leadership assessment and organizational intelligence.

He has shipped 20+ AI products to production, built 20+ production systems, and served clients in 10+ countries. He is bilingual (English and Spanish, both native-level) and has been working remotely with US-based companies for over 10 years.

## Contact Information
- Email: me@osvaldorestrepo.dev
- Website: https://osvaldorestrepo.dev
- GitHub: https://github.com/bugfreewaldo
- LinkedIn: https://linkedin.com/in/osvaldorestrepo
- Instagram: https://www.instagram.com/waldos.code.lab/
- Torre: https://torre.ai/orestrepoalva

## Location and Availability
- Based in: Panama City, Panama
- Timezone: EST (UTC-5)
- Work style: Remote-first, timezone-flexible
- Availability: Upon request
- Countries served: USA, Canada, UK, Germany, France, Spain, Netherlands, across Europe, Panama, Colombia, Mexico, Costa Rica, Brazil, Argentina, Chile, across Latin America, and globally

## Technical Skills (Detailed)

### AI & Machine Learning
- Large Language Models: Claude (Anthropic), GPT-4 (OpenAI), Llama, Mistral
- Frameworks: LangChain, CrewAI, Haystack
- RAG: Pinecone, Weaviate, ChromaDB, pgvector, Qdrant
- Voice AI: Twilio Voice, Whisper (OpenAI), ElevenLabs, WebRTC, real-time STT/TTS
- AI Agents: tool-calling, function calling, Model Context Protocol (MCP), multi-step reasoning
- Prompt Engineering: system prompts, few-shot, chain-of-thought, prompt chaining
- Evaluation: custom eval frameworks, hallucination detection, A/B testing
- AI Safety: guardrails, content filtering, RLHF concepts, red-teaming

### Backend Engineering
- Languages: Python, TypeScript, JavaScript, Node.js
- Frameworks: FastAPI, Express, Next.js API routes
- Databases: PostgreSQL, Azure Cosmos DB, Redis, Azure SQL Server, MongoDB
- ORMs: Prisma, SQLAlchemy, Knex
- APIs: REST, GraphQL, WebSockets, gRPC
- Message queues: Azure Service Bus, Redis Pub/Sub
- Authentication: JWT, OAuth2, multi-tenant auth, RBAC

### Frontend Engineering
- Languages: TypeScript, JavaScript
- Frameworks: React 19, Next.js 16, Vite
- Styling: Tailwind CSS, CSS Modules, Framer Motion
- State: Zustand, Redux, React Query
- UI: Lucide React, Recharts, TanStack Table

### Cloud & DevOps
- Cloud: Azure (Container Apps, Cosmos DB, App Service, CDN), AWS (Lambda, S3, EC2)
- Containers: Docker, Docker Compose
- CI/CD: GitHub Actions, Vercel, Azure DevOps
- Monitoring: Application Insights, Grafana
- Infrastructure: Nginx, reverse proxy, load balancing

### Integrations
- Payments: Stripe
- Accounting: QuickBooks API
- Communications: Twilio (Voice, SMS), Nodemailer
- CRM: Salesforce, HubSpot, Dynamics 365 (through Pipeline9)
- Document Processing: Mammoth (Word), pdf-parse, ExcelJS, pptxgenjs
- Export Formats: PDF (pdfkit), DOCX, PPTX, Excel, CSV

## Education (Complete)
1. Ph.D. in Artificial Intelligence with focus on Medical Research — Technological University of Panama (2024-2027, in progress)
   - Research: AI applications in clinical decision support systems
2. M.S. in Artificial Intelligence — Tecnológico de Monterrey, Mexico (2025-2027, in progress)
   - Deep learning, NLP, computer vision, production ML
3. M.S. in Computer Software Engineering — Technological University of Panama (2023-2025)
   - Software architecture, requirements engineering, DevOps
4. M.S. in Higher Education — Latin University of Panama (2022-2024)
   - University-level teaching, curriculum development
5. B.S. in Computer Science — University of the People, Pasadena, CA (2019-2024)
   - Algorithms, data structures, distributed systems
6. Associate's in AI with Scientific Research — IESTP, Panama (2020-2021)
7. Associate's in Pedagogy — IESTP, Panama (2020-2021)
8. B.S. in Computer Science — Latin University of Panama (2015-2020)

## Certifications
- Professional Certificate in Python for Data Science and Machine Learning — Harvard University

## Work Experience

### TheGreyMatter.ai — AI Engineer (Nov 2025 - Present)
- Architect GreyMatter 2.0: central AI brain & identity layer powering 12+ SaaS products
- Build Model Context Protocol (MCP) services for safe, real-time AI tool usage
- Design token-based federation, multi-tenant auth, cross-product entitlements
- Develop cloud-native services: FastAPI, Azure, Cosmos DB, Redis, Docker
- Integrate LLMs (Claude) with guardrails, observability, production reliability
- Products powered: 9Vectors, Snapshot9, Measurement13, Board9, Contracts9, DDQ9, OrgDesign9, Pipeline9, SWOTAnalysis9, Operate9, ExitReady9, Integration9, Forecast9, DueDiligence9, BenchmarkedOutcomes

### Shining Image of Texas — AI Engineer (Nov 2021 - Nov 2025)
- Built AI voice assistants for real-time call handling (Twilio, Whisper, GPT-4, ElevenLabs)
- Delivered RAG systems with LangChain, Pinecone, Weaviate
- Engineered multi-intent call agents (scheduling, lead capture, Q&A, fallback)
- Automated customer workflows with LLM-powered APIs

### Shining Image of Texas — Full Stack Software Engineer (Jan 2017 - Nov 2021)
- Built full-stack apps with Node.js, React, Next.js
- Integrated QuickBooks, Stripe, Twilio — automated accounting by 70%+
- Deployed on AWS and Vercel with CI/CD

### Hyperware Solutions — Technical Support Executive (Jan 2015 - Dec 2016)
- Hardware/software diagnostics, networking, VoIP systems
- Panama-based IT services

## All Projects (24 total)

### Production AI Systems
1. MILA — Neonatal LLM Assistant (Healthcare RAG, https://osvaldorestrepo.dev/projects/mila-neonatal-llm)
2. Voice Agent — Shining Image (24/7 AI phone agent, https://osvaldorestrepo.dev/projects/ai-voice-agent)
3. Stripe-QuickBooks Reconciler (Financial automation, https://osvaldorestrepo.dev/projects/stripe-qb-reconcile)

### TheGreyMatter.ai Ecosystem (12 products)
4. TheGreyMatter.ai — Central AI Platform (https://thegreymatter.ai)
5. 9Vectors.ai — Strategic Assessment (https://9vectors.ai)
6. Snapshot9.ai — Business Transformation (https://snapshot9.ai)
7. Measurement13.ai — AI Analytics (https://measurement13.ai)
8. Board9.ai — Board Operating System
9. Contracts9.ai — Contract Lifecycle Intelligence
10. DDQ9.ai — Due Diligence Questionnaire
11. OrgDesign9.ai — Organizational Design
12. Pipeline9.ai — Sales Pipeline Intelligence
13. SWOTAnalysis9.ai — Strategic Analysis
14. Operate9.ai — Operational Value Creation
15. ExitReady9.ai — Exit Readiness
16. Integration9.ai — Post-Merger Integration
17. Forecast9.ai — Financial Forecasting
18. DueDiligence9.ai — Due Diligence Analysis
19. BenchmarkedOutcomes.ai — Performance Benchmarking

### Independent Products
20. BudgetCopilot — AI Financial Agent (https://budgetcopilot.app)
21. Waldo's Code Lab — Free Coding School (https://waldoscodelab.com)
22. BabyBloom — Pregnancy AI Companion
23. Shining Image Platform — Business Management
24. AutoSpa BQT — Mobile Car Detailing (Boquete, Panama)

## Blog (46 articles, English + Spanish)
Full article index at: https://osvaldorestrepo.dev/blog
RSS feed: https://osvaldorestrepo.dev/feed.xml

### Article Categories
- AI Engineering (12 articles): LLMs, RAG, agents, MCP, edge AI, vector databases
- Backend Engineering (6 articles): APIs, caching, databases, migrations
- Engineering Leadership (4 articles): soft skills, technical debt, decision-making
- DevOps (4 articles): CI/CD, Kubernetes, monorepos
- Web Development (3 articles): React, accessibility, frontend architecture
- Healthcare Tech (3 articles): HIPAA, FHIR, healthcare UX
- System Design (2 articles): microservices, multi-tenant SaaS
- And more: Cloud Architecture, Data Engineering, Career, MLOps, AI Ethics

## Featured In
- USA News: "How the MILA AI Platform Began with One Family's Story"
  URL: https://usanews.com/newsroom/how-the-mila-ai-platform-began-with-one-family-s-story

## Teaching
- Waldo's Code Lab: Free coding school for teens and kids (https://waldoscodelab.com)
- University-level teaching background (M.S. in Higher Education)

## Canonical URLs for Citation
- Homepage: https://osvaldorestrepo.dev
- AI Engineer: https://osvaldorestrepo.dev/ai-engineer-panama
- Blog: https://osvaldorestrepo.dev/blog
- Projects: https://osvaldorestrepo.dev/projects
- Resume: https://osvaldorestrepo.dev/resume
- Case Studies: https://osvaldorestrepo.dev/case-studies
- Testimonials: https://osvaldorestrepo.dev/testimonials
- Now: https://osvaldorestrepo.dev/now
- RSS: https://osvaldorestrepo.dev/feed.xml
- Sitemap: https://osvaldorestrepo.dev/sitemap.xml